Frequently Asked Questions

PRODUCT

Are MAGMA Cases made with real stone?

Yes. All of our products are created from genuine stone quarried deep from mines in India. With its unique texture and large range of earth tone colors stone is unparalleled to any other material.  We are very careful to choose the most stunning and distinctive stones for our products. 

What type of stone is used?

Our skins are created using 100% stone, sourced sustainably from India. Slates, with their relatively soft surfaces, was are chosen to be used primarily for the laptop cases, while mica schist, with its relatively hardy property, is used to produce skins for phones

Do MAGMA cases break easily?

No. This stone is extremely weather resistant and is particularly well weathered! With proper care of your device, the case will remain in good condition for many years.

How much protection does the laptop skin offer?

The tough surface of our skins provide some protection from incidental scratches, they are made to be less bulky and more stylish. The skins are also treated with an antibacterial and stain resistant coating.

How much protection does the phone case offer?

Our protective phone cases have rubber sides and offer protection against most scratches and bumps. However, we cannot guarantee the protection of your phone with the use of our products.

Will my stone case / skin look different from what is displayed on the website?

Each stone is unique, since it is created by nature. Your cover may differ slightly from what is displayed on the website.  We try to showcase as many of the stone color variations as possible, but we cannot display all the color variations of each stone. This variety is what makes our product a one-of-a-kind and desirable. Every single skin or case is 100% unique. We take great pride in selecting the stone that has the most remarkable texture and beautiful features. To see a larger selection of images of the cases, please go to our Instagram account.  

How will my case or skin wear over time?

Our stone products are coated with a specially-made coating that provides protection against water and stains. With normal use and care it will retain its natural beauty.

Are phones cases and laptops skins available for other devices?

Yes, please contact us and let us know what kind of device you would like to purchase a case for. 

Is it possible to reuse a laptop skin on another device?

The adhesive chosen for our products provides you the strongest adhesion and does not leave any residue on your laptop if it is removed.  Unfortunately, these properties do not allow the cover to be used on multiple devices. 

Can I easily interchange the stone on my phone case?

Yes, different stones for different moods.  We have provided you with 3 interchangeable stone covers for your phone case.  When you remove a cover place it on the paper backing to save it for future use. To apply a new stone cover, just peel the backing, align it in the case and press firmly to adhere.

How durable is the adhesive used on the skins / cases?

We use high-quality, long-lasting 3M adhesives to ensure that your stone cover will remain on your device until you remove it.  When you are decide to remove the cover, by peeling it off, it will not damage your device or leave behind any permanent residue or stain.

Can you create custom laser cutouts?

Definitely! We will be happy to discuss how we can work with you to create your custom designed MAGMA Case.   

Will I still be able to charge my phone with wirelessly?

MAGMA cases will not interfere with wireless charging

What is slate?

Slate is a dense fine-grained metamorphic rock produced by the compression of various sediments (such as clay or shale), which gives it a characteristic cleavage. 

What is mica schist?

It is a schist composed essentially of quartz and mica, usually either muscovite or biotite.

 

ORDER

How can I make a purchase?

Once you’ve picked the item you wish to purchase, click on the ‘ADD TO CART’ button. Please keep in mind, since our cases / skins are designed with high precision for specific devices, it’s really important that you are 100% certain of which device you have prior to placing your order. If would like assistance or have questions, please contact us and we’ll be happy to assist you to make the right choice.

How do I checkout?

Once you have finished browsing our website and added the items you wish to purchase to your CART, click on the ‘CHECKOUT’ button to proceed to the checkout process to make your online payments.

How do I use my promotional code?

On the checkout screen, you’ll see a ‘DISCOUNT box above the order total. Type your promotional code into the box and click on the ‘APPLY’ button. Your discount will now be applied. If your code is not being accepted, please check the relevant conditions for the code and if the code date is within the correct time period. If it still is not being accepted, please contact us to assist.

How can I pay for my order?

We accepts American Express, Visa, Maestro, MasterCard and PayPal. All payments taken through our site are managed by Shopify payments. All card payments will be subject to validation checks and authorization from the card issuer.

 

SHIPPING & DELIVERY

My order has not arrived, what should I do?

If your order has not arrived by the expected date of delivery, please contact us so we can resolve any issues that may have occurred.

When will my purchase arrive?

Our products are manufactured in our office in Pittsburgh, PA. Delivery times vary based on shipping address.  Typically items are shipped within 7 days of order. If you happen to order on a weekend or a major holiday, we will ship on the next business day.

Do you ship internationally? What about Customs, duty or other fees?

Yes, we do ship globally. Depending on the location, there may be additional charges due to custom duties, fees or taxes incurred shipping to a country outside of the United States. You may need to take care of them when receiving the shipment.  Please contact us if you have any specific questions or concerns.

 

RETURNS AND WARRANTY

What is your return/refund/exchange policy?

You can read about our return policy on our Returns page.

 

OTHER QUESTIONS

Please feel free to contact us and we will be happy to answer any other questions or concerns you may have at info@magmacase.com